Refund policy
We want you to like what shows up. If you don't, here's exactly how this works.
The short version
Unopened polish can come back within 30 days of delivery for a full refund. Once a bottle has been opened or used, we can't take it back — it's a cosmetic, and that's a hygiene rule we don't have room to bend. If something arrives damaged, wrong, or never arrives at all, that's on us and we'll fix it at our cost.
Returning something you changed your mind about
You have 30 days from the day your order is delivered to start a return. To be refunded, the item needs to be unopened, unused, and in its original packaging with any seals intact.
Email support@nailcolorconsultation.com with your order number and which shades you'd like to send back. We'll reply with the return address and instructions. Please don't ship anything back before you hear from us — returns sent without instructions can't be tracked to your order, and we may not be able to refund them.
Return shipping is paid by you for a change of mind, and the original shipping charge isn't refunded. There's no restocking fee.
If something is wrong with your order
If an item arrives damaged, defective, or isn't what you ordered, email support@nailcolorconsultation.com within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, including shipping, and we'll cover the return if we need the item back.
If your order hasn't arrived and the delivery window in your confirmation email has passed, write to us and we'll trace it.
What we can't refund
- Polish that has been opened or used.
- Items returned more than 30 days after delivery.
- Items returned without contacting us first, where we can't identify the order.
- The original shipping charge on a change-of-mind return.
How refunds are issued
Once your return reaches us and we've checked it, we'll email you either way. Approved refunds go back to your original payment method within 5 to 10 business days. How quickly it appears after that is up to your bank or card issuer, and it can take another few days on their end.
If more than 15 business days have passed since we told you the refund was approved and you still don't see it, email us and we'll chase it.
Cancelling an order
We pass orders to fulfilment quickly. If you need to cancel or change one, email us as soon as you can and we'll stop it if it hasn't shipped. Once it's shipped, treat it as a return.
Exchanges
The fastest way to swap a shade is to return the unopened one for a refund and place a new order, so you're not waiting twice.
Reaching us
Email support@nailcolorconsultation.com. Include your order number — and if you're writing about a specific color, the shade code from your confirmation email (for example RC39 or BP06), since many shades share a family name.